Refund Policy
About this Policy
This Refund Policy applies exclusively to individual consumers who purchase an Individual Licence for Booost or Luna (collectively referred to as our "Products") directly through our website or applications using Paddle.
An Individual Licence allows a single named individual to access and use our Products, as defined in clause 2.1.1 of our End-User Licence Agreement (EULA).
This policy does not apply to:
DSA Licences purchased through the Disabled Students' Allowance (DSA) scheme.
Enterprise Licences purchased by universities, schools, colleges, employers or other organisations.
These licences are governed by their applicable contractual terms and conditions.
Payment Provider
Paddle is our authorised reseller and Merchant of Record for all consumer purchases of our Products processed through Paddle. This means that Paddle is responsible for processing your payment, managing the transaction and issuing applicable refunds.
Booost Education Ltd remains responsible for providing and supporting our Products. Purchases processed through Paddle are also subject to Paddle's Buyer Terms and Refund Policy.
Our 14-Day Refund Guarantee
We offer a 14-day money-back guarantee on Individual Licences purchased through Paddle. You may request a full refund within 14 calendar days of your initial purchase, for any reason, with no exceptions or conditions.
There are no deductions or usage restrictions during this period. You will receive a full refund even if you have already downloaded, accessed or used our Products.
This guarantee also applies to monthly subscription renewal payments. You may request a full refund within 14 calendar days of any renewal payment, without conditions or deductions.
Refunds will be processed by Paddle to your original payment method, wherever possible, within 14 days of receiving your request.
How to Request a Refund
To request a refund within the 14-day period, you can:
Contact Paddle through the support link in your purchase confirmation email or visit paddle.net, or
Email us at info@booosteducation.com, and we will help arrange your refund through Paddle.
You do not need to provide a reason for requesting a refund within the 14-day period.
Where a refund is issued, your corresponding paid Licence will be cancelled and your access to the relevant Product may end.
Subscription Renewals and Cancellation
Individual Licences are available on a monthly subscription basis. Subscriptions automatically renew at the end of each monthly billing period unless cancelled.
You may cancel your subscription at any time to prevent future renewals. You can do this by:
Managing your subscription within the relevant application, where this option is available.
Using the subscription management link in your Paddle purchase confirmation email.
Visiting paddle.net.
Contacting us at info@booosteducation.com for assistance.
When your subscription is successfully cancelled:
Your subscription will not renew, and no further scheduled subscription payments will be taken.
You will retain access to the relevant Product until the end of your current paid billing period, unless a refund has been issued.
Cancellation does not automatically generate a refund for the current billing period.
If you are within 14 calendar days of your initial purchase or a monthly renewal payment, you may request a full refund under section 3 above.
Refunds After 14 Days
After the 14-day refund period, subscription fees are generally non-refundable if you choose to cancel your Licence before the end of your paid billing period.
However, we will consider requests relating to billing errors, technical issues or other exceptional circumstances. Any additional refunds will be handled through Paddle.
Nothing in this policy affects your statutory consumer rights, including your rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation.
Contact Us
If you have any questions about your Individual Licence, subscription or refund, please contact us at info@booosteducation.com.
For payment-related enquiries and refund requests, you can also contact Paddle directly at paddle.net.
Last updated: 20 October 2026